Energie Power Solutions
EV Chargers Maintenance, Repair and Warranty Policy
Our repair warranty covers you in case your EV charger stop working due to a manufacturer’s fault. We warrant that Goods will be free from material defects in design, materials or workmanship for the period stated in your user booklet or warranty card. All EV chargers are tested before they are shipped to ensure that they are in working order. If your charger stops working, please refer to the troubleshooting information supplied with your product. Please also refer to the user booklet supplied with your charging EV charger and the information about taking care of your charger to ensure prolonged trouble-free use. In order to qualify for the warranty, you must have purchased the product directly from us and be able to provide proof of purchase. Please note that damage to the plug caps is not covered by the warranty. The following is NOT covered and will invalidate the warranty:
Deliberate or accidental damage to the EV charger.
Rust and / or water damage caused by moisture or liquids penetrating the connectors. Plug covers are provided to protect the vehicle connectors from water damage, please use when the item is not in use.
Any tampering with, disassembling or customisation of the product.
Damage to the EV charger, plug or wiring caused by a power outlet, charging unit or vehicle.
The EV charger, plug or connectors showing signs of misuse or neglect. Examples include heavy scuff marks, dents or cracks to the plug, dimples / dents in the EV charger, cuts in the EV charger sheath, missing components, missing plug cover.
Please message us if you would like to claim within the warranty period so that we can provide postage instructions for you. Responsibility for shipping and ensuring that the item is delivered to us is with you, the Buyer. On receipt of the item and on condition that the warranty conditions are met, your item will be repaired and we will send the item back to you.
All EV chargers we provide have warranty of 2 years. Repaired items will then have a warranty period equal to the remaining time of your existing warranty. For example, if your item has a 24 month warranty and you made a claim to have your item repaired after 6 months, then you will still have 18 months remaining on the warranty.
The item will be subject to a video inspection upon receipt. If, after inspection, we deem that the item is working correctly or the warranty is invalidated due to the reasons listed above, then we will return the item to you. In this case we reserve the right to charge a return shipping fee.